C A S E   H I S T O R Y
Citibank
Credit card holder intercepts
O B J E C T I V E
Shifts in Citibank credit card company management resulted in pressure to validate Lowe & Partners' approach to Citibank and its customers. New creative work was prepared and needed consumer reaction to help sell it to Citibank.
E X E C U T I O N
On-the-street intercepts in Manhattan were conducted to validate and refine the advertising concepts.
R E S U L T
A 5-minute video was prepared summarizing the consumer reactions and reinforcing the strategic recommendation. Lowe retained the $60 Million account.